Privacy Policy

This Privacy Policy describes how finaldrop.co (the “Site,” “we,” or “Final Drop”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Any information that can uniquely identify an individual (including those below) is considered “Personal Information.”

Device Information

  • Examples Collected: Web browser version, IP address, time zone, cookie data, pages/products viewed, search terms, email and SMS interaction.
  • Purpose: To load the Site correctly for you and optimize user experience via analytics.
  • Source: Automatically collected via cookies, log files, pixels, and tags.
  • Disclosure: Shared with Shopify, Klaviyo, Gorgias, Google Analytics, and similar service providers.

Order Information

  • Examples Collected: Name, billing/shipping address, payment details, email, phone number.
  • Purpose: To fulfill your orders, arrange shipping, communicate with you, screen for fraud, and deliver personalized marketing.
  • Source: Provided directly by you.
  • Disclosure: Shared with Shopify and other order fulfillment tools.

Customer Support Information

  • Examples Collected: Name, contact info, correspondence, issue details, order history.
  • Purpose: To provide helpful and relevant customer service.
  • Source: Provided by you.
  • Disclosure: Shared with Gorgias and potentially Delighted (NPS feedback).

Mobile Messaging

By opting into SMS/MMS, you agree to our Messaging Terms and Messaging Privacy Policy. We do not share SMS opt-in data with third parties.

Messaging Terms

By providing your phone number at checkout or subscribing to our SMS/MMS updates, you agree to receive text messages (including order updates, offers, and cart reminders) from Final Drop. Message frequency varies. Standard messaging and data rates may apply.
 
You can opt out at any time by replying STOP to any message or contacting us at hello@finaldrop.co.
 
We do not sell, rent, or share your mobile number with third parties for marketing purposes.
 
Your consent is not a condition of purchase.
 
For help, reply HELP or email hello@finaldrop.co.
 

Minors

This Site is not intended for anyone under 18. We do not knowingly collect Personal Information from children. If you believe your child has provided us with information, contact us to request deletion.

Sharing Personal Information

We share Personal Information with service providers to help us deliver services, including:
  • Stripe: Our eCommerce platform (Stripe Privacy)
  • DHL: Order fulfillment, shipping, and delivery services (DHL Privacy Notice)
  • Compliance: As required by law or to protect our rights
  • Advertising: With partners via cookies and tracking tools (with consent)

Behavioural Advertising

We use Personal Information to tailor marketing across platforms. For example:
 
Google Analytics: Understand site usage (Privacy)
 
Facebook & other ad partners: Serve personalized ads based on usage
 
Opt-out options:
  • Facebook
  • Google
  • Digital Advertising Alliance

Third-Party Pixels and Cookies

When visiting our site or engaging with our emails, tracking tools (like beacons and cookies) may match your activity with external data to serve personalized content. Opt-out here: https://app.retention.com/optout

Using Personal Information

We use your data to:
  • Offer and ship products
  • Process payments
  • Communicate order status
  • Send marketing and updates

Cookie Policy

We use functional, performance, and advertising cookies to improve your experience, enhance Site functionality, and personalize our communications. Some cookies are essential for checkout and login functions. You can manage your cookie preferences in your browser or learn more at www.allaboutcookies.org.
 
Cookies we may use:
  • Remember your cart and checkout sessions
  • Save your site preferences
  • Help us understand Site traffic via analytics tools like Google Analytics
  • Power retargeted advertising (e.g. Facebook Ads)
  • Support customer service chat tools (e.g. Gorgias)
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features.
 
Learn more about managing cookies at allaboutcookies.org.
 

DO NOT TRACK

Our Site does not alter data practices when it receives a Do Not Track signal.

Changes

We may update this policy from time to time to reflect legal or operational changes. Updates will be posted on this page.

Privacy Addendum for Hong Kong and China (HK PDPO & China PIPL)

If you are located in Hong Kong or China, the following additional terms apply to how we handle your Personal Information:

Collection and Purpose

We collect and use your Personal Information only for the purposes outlined in our Privacy Policy, including fulfilling your orders, providing customer support, communicating offers (if opted in), and improving the Site experience. We collect only information necessary and relevant to those purposes.

Cross-Border Data Transfers

Your information may be transferred to and processed in countries outside of your own, including Malaysia and other jurisdictions where our trusted service providers operate. This includes partners such as Stripe (payment processing) and DHL (order fulfillment and logistics). We take appropriate steps to ensure your Personal Information is protected in accordance with applicable privacy laws, including Hong Kong’s PDPO and China’s PIPL.

Your Rights (Hong Kong PDPO)

If you are a Hong Kong resident, you have the right to:
  • Access your Personal Information
  • Correct any inaccurate Personal Information
  • Withdraw consent to marketing communications at any time
To exercise your rights, contact us at hello@finaldrop.co.
 

Your Rights (CHINA PIPL)

If you are located in mainland China, under the Personal Information Protection Law (PIPL), you have the right to:
  • Know, access, and copy your Personal Information
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent at any time for marketing communications
  • Request explanations about our Personal Information handling
You can submit a request by emailing hello@finaldrop.co. We will respond within 15 business days.
 

RETENTION

We retain your Personal Information only as long as necessary for the purposes described, or as required by law.

Contact

For questions or concerns:
Email: hello@finaldrop.co
Address: Final Drop, TII Foods Sdn Bhd, Kuala Lumpur, Malaysia
Last updated: April 2025